IS

Weiss, Madeline

Research Interests (8)

List of Topics (8)

Topic Weight Topic Terms
0.291 managers managerial manager decisions study middle use important manager's appropriate importance context organizations indicate field
0.208 job employees satisfaction work role turnover employee organizations organizational information ambiguity characteristics personnel stress professionals
0.200 satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses
0.160 implementation systems article describes management successful approach lessons design learned technical staff used effort developed
0.160 service services delivery quality providers technology information customer business provider asp e-service role variability science
0.127 characteristics experience systems study prior effective complexity deal reveals influenced companies type analyze having basis
0.125 work people workers environment monitoring performance organizations needs physical useful number personal balance perceptions create
0.121 strategic benefits economic benefit potential systems technology long-term applications competitive company suggest additional companies industry

Coauthor Network

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List of Coauthors (2)

Shrednick, Harvey R. 1 Shutt, Richard J. 1

Article Keywords (9)

customer satisfaction 1 employee empowerment 1 high-performance work systems 1 Information systems managers 1
organizational stress 1 social support 1 self-managing teams 1 Total quality management 1
world-class service 1

Articles (2)

Empowerment: Key to IS World-Class Quality. (MIS Quarterly, 1992)
Authors: Abstract:
    Total customer satisfaction is the pre-eminent goal in Corning Incorporated's Information Services Division (ISO). ISO`s total quality management approach, characterized by a work system that embodies significant empowerment through self-managing teams, is proving to be a powerful means of delivering outstanding service that customers value, especially in a competitive services-for-sale business environment. Teams influence how ISO does business, fundamentally changing the way work is organized and how service is delivered. Teams have substantially improved customer satisfaction, service, and productivity, while staff skills have been enhanced and costs reduced. This article describes these results and then discusses the approach for developing and sustaining the new work system as well as the key factors that led to its success.
Effects of Work Stress and Social Support on Information Systems Managers. (MIS Quarterly, 1983)
Authors: Abstract:
    This study investigates the sources of organizational stress among information systems (IS) managers, the resulting symptoms of strain, and whether social support can reduce symptoms of strain. A field study comprised of a survey questionnaire was chosen as the most appropriate design for this investigation. The respondents were IS managers, ranging in the organizational hierarchy from vice president or director to project manager, in both governmental and private sector organizations of varying sizes. The study reveals that job stresses among IS managers are positively related to psychological and physiological strains. While all of the stressors included in this investigation are significantly related to strain symptoms, certain stressors emerge as having the greatest impact. Likewise, certain strains that result from these stressors are more prevalent than others. Concerning social support, the study reveals that the level of social support among IS managers is lower than among other managers. When social support exists, strain among these managers is significantly lower. The implications of the study's findings are considerable both for the health prognosis of IS managers and for their job performance.